Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to determine:
business requirements or specifications
selection criteria
technical requirements or specifications
communication skills to liaise with:
business units, managers and other staff or users
contract developers
project team members
technical staff and service providers
literacy skills to:
prepare contracts
write technical specifications and requirements
numeracy skills to make judgements about quotes from potential developers
problem-solving skills to plan and manage:
contract developers
project
project team members
technical skills to navigate on the web.
Required knowledge
basic knowledge of processes and procedures relating to:
business liaison
business negotiation
overview knowledge of:
Australian Computer Society Code of Ethics
industry and ecommerce standards.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Specificationsmay include: | business case business requirement specifications project plan request for information (RFI) request for proposal (RFP) request for tender and invitation to tender technical and system specification use of case statements. |
Project may include: | business improvement process ebusiness solution involving the total organisation or part of the organisation systems-only change total organisational change. |
Appropriate person may include: | authorised business representative client supervisor. |
Developers may include: | internal or external sources of expertise: analysts or programmers consultants contractors employees solution providers. |
Organisational guidelines may include: | communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk. |
Due diligencemay include: | checking for vendor certification checking membership of professional bodies checking developer's website and their 'seal of trust' credentials checking with appropriate quality and industry bodies conducting a check of reputation in the industry identifying the work of the developer to be employed obtaining referees of previous clients. |
Selection criteria may include: | registration of interest RFI RFP involving: advertising to the open market cold calling existing relationships extending an existing relationship getting recommendation from someone trusted identifying a well-designed ebusiness site and finding the developers online searching preferred supplier lists responding to advertisements. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist